2016© Beaumont Park Medical Group
New Patients
New patients are requested to attend a new
patient health check with the practice
nurse. To see if you are within the practice
catchment area click on the practice logo below
and enter your
post code.
Confidentiality
All patient information is held on computer. All
personal information is
confidential and the consent of individual patients
is needed before it can be given to anyone
else. We may need to share information with other
professionals involved in your care who also
have a legal duty to keep it confidential.
Chaperones
Recent research suggests that patients like to
be asked if they would like a chaperone present
when they are examined. We can provide nurses
(or reception staff) for this on some occasions or
you can come back to a specially booked
appointment if required.
Interpreter Service
We encourage the use of this service for non -
English
speaking patients. It must be booked in advance.
Complaints
We need to know if you have
problems with any of our services, often
complaints and concerns can be handled
informally. If
necessary there is a clearly defined formal
complaints procedure-details are available from
the
practice manager.
Violent or Abusive Behaviour
The practice has a zero tolerance approach and
any patient who is violent, aggressive or abusive
to any of our team could be removed from the
practice list.
Carers
The practice wishes to identify those patients who
are Carers to others and
also those of our patients who are Cared for by
someone so that they receive the appropriate
level of help from us. For example, a Carer may
have difficulty accessing a convenient
appointment time to fit in with teir caring duties,
similarly a person who is cared for may have
the same problem. The receptionist will treat
requests for appointments in these circumstances
sensitively and will endeavour to meet the patients
needs.
Mental Health North Tyneside Primary Care
Psychological Therapies
Psychological Therapies now has a website
www.northtynesidebrighterminds.nhs.uk