New Patients New patients are requested to attend a new patient health check with the practice nurse. To see if you are within the practice catchment area click on the practice logo below and enter your post code. Confidentiality All patient information is held on computer. All personal information is confidential and the consent of individual patients is needed before it can be given to anyone else. We may need to share information with other professionals involved in your care who also have a legal duty to keep it confidential. Chaperones Recent research suggests that patients like to be asked if they would like a chaperone present when they are examined. We can provide nurses (or reception staff) for this on some occasions or you can come back to a specially booked appointment if required. Interpreter Service We encourage the use of this service for non - English speaking patients. It must be booked in advance. Complaints We need to know if you have problems with any of our services, often complaints and concerns can be handled informally. If necessary there is a clearly defined formal complaints procedure-details are available from the practice manager. Violent or Abusive Behaviour The practice has a zero tolerance approach and any patient who is violent, aggressive or abusive to any of our team could be removed from the practice list. Carers The practice wishes to identify those patients who are Carers to others and also those of our patients who are Cared for by someone so that they receive the appropriate level of help from us. For example, a Carer may have difficulty accessing a convenient appointment time to fit in with teir caring duties, similarly a person who is cared for may have the same problem. The receptionist will treat requests for appointments in these circumstances sensitively and will endeavour to meet the patients needs. Mental Health North Tyneside Primary Care Psychological Therapies Psychological Therapies now has a website www.northtynesidebrighterminds.nhs.uk

New Patients New patients are requested to attend a new patient health check with the practice nurse. To see if you are within the practice catchment area click on the practice logo below and enter your post code. Confidentiality All patient information is held on computer. All personal information is confidential and the consent of individual patients is needed before it can be given to anyone else. We may need to share information with other professionals involved in your care who also have a legal duty to keep it confidential. Chaperones Recent research suggests that patients like to be asked if they would like a chaperone present when they are examined. We can provide nurses (or reception staff) for this on some occasions or you can come back to a specially booked appointment if required. Interpreter Service We encourage the use of this service for non -English speaking patients. It must be booked in advance. Complaints We need to know if you have problems with any of our services, often complaints and concerns can be handled informally. If necessary there is a clearly defined formal complaints procedure-details are available from the practice manager. Violent or Abusive Behaviour The practice has a zero tolerance approach and any patient who is violent, aggressive or abusive to any of our team could be removed from the practice list. Carers The practice wishes to identify those patients who are Carers to others and also those of our patients who are Cared for by someone so that they receive the appropriate level of help from us. For example, a Carer may have difficulty accessing a convenient appointment time to fit in with teir caring duties, similarly a person who is cared for may have the same problem. The receptionist will treat requests for appointments in these circumstances sensitively and will endeavour to meet the patients needs. Mental Health North Tyneside Primary Care Psychological Therapies Psychological Therapies now has a website www.northtynesidebrighterminds.nhs.uk