Appointments
Doctor’s appointment times are normally 10 minutes long. Appointments can be made by telephoning the surgery, in person or using the on line appointment system. You can see any doctor you wish but if possible please see the same doctor for the same problem.
Urgent appointments will be offered the same day. If you require an appointment for a routine issue you will be offered the next available appointment with a GP of your choice. Please be advised that due to extremely high demand this could be up to a 3-4 week wait. Routine appointments can be booked 2 months in advance.
Extended hours
For those who wish to be seen out of normal working hours, we have: Early morning appointments and Late evening appointments
Telephone consultations
You don’t always need a face to face appointment and can request a telephone appointment. Telephone appointments can be useful for advice, reviews, flare up of an existing or past problem and a number of other things that do not require a face to face consultation. You can book a telephone appointment in advance.
Home Visits
If you require a home visit, please phone before 10.00am and, if possible, give the receptionist some indication of the nature of your problem. This enables the doctor to assess the urgency of your condition, plan other home visits and working arrangements around your visit.
Home visits are an essential, but an extremely time consuming part of a doctors working day. For approximately every 3 patient’s seen at home 12 can be seen at the surgery. We therefore request that home visits are reserved only for the truly housebound or seriously ill.
Their misuse can disadvantage those in genuine need. If, for example a friend or relative takes you for your shopping or to visit someone, perhaps they could also bring you to the surgery for an appointment.
Test Results
Patients are responsible for contacting the surgery to find out the results of investigation such as blood tests, urine tests, x-rays and ECGs. Results can be requested on Tel 0191 251 4548 between 1.30pm-2.30pm.