Appointments

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Appointments can be requested by telephone, in person at the surgery, or by submitting an e-consultation.

Urgent clinical appointments or reviews:

These should only be requested by attending the practice in person or by telephone. Please do not submit an e-consultation for urgent issues.

Urgent requests should be made as early as possible on the day. These will be triaged by our Advanced Practitioner and we aim to see you the same day, subject to available capacity. If we are at capacity, you will be advised to contact the Urgent Treatment Centre at North Tyneside General Hospital.

You may book with any doctor you prefer, but if possible, please continue with the same doctor for the same ongoing problem.

Routine appointments:

If you need an appointment for a routine issue, you will be offered the next available slot with the GP of your choice. Due to high demand, routine appointments may have a wait time of up to 3 weeks.

Enhanced Access

For those who wish to be seen outside normal working hours, evening appointments are available through the Enhanced Access Service at Marine Avenue Medical Centre, Whitley Bay.

Appointments are available:

Monday to Friday: 5pm until 8pm
Saturday: 9am – 5pm
Sunday appointments are available at Battle Hill Health Centre, Wallsend.

Telephone consultations

You may not always need a face-to-face appointment. Telephone consultations can be useful for advice, reviews, flare-ups of existing or past problems, and many other issues that do not require an in-person consultation. Telephone appointments can be booked in advance.

Home Visits

If you require a home visit, please phone before 10:00am and give the receptionist an indication of the nature of your problem. This helps the doctor assess the urgency and plan their visits and workload.

Home visits are essential but very time-consuming. For every 3 patients seen at home, around 12 can be seen in the surgery. For certain home visit requests we will arrange for a Paramedic from the North East Ambulance Service’s Home Visiting Service to attend, this service is funded by Whitley Bay Primary Care Network.

We therefore request that home visits are reserved for patients who are truly housebound or seriously ill.

Misuse of home visits can disadvantage those in genuine need. If a friend or relative is able to take you shopping or to appointments elsewhere, they may also be able to bring you to the surgery.

Test Results

Patients are responsible for contacting the surgery to obtain results for investigations such as blood tests, urine tests, X-rays and ECGs.

Results can be requested by calling 0191 251 4548 between 1:30pm and 2:30pm.